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Terms and Conditions for Sale of Goods

Version Number: 1.1

Effective Date: 25 July 2020

  1. Who we are

    1. We are Renu’s Kitchen Ltd. Our company information is at the end of this document.

  2. What this is all about – introduction to our terms and conditions

    1. These are our terms and conditions which apply when you buy any goods via this site. (Separate terms apply to use of our site.) We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.

  3. Consumers – definition

    1. Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

  4. Changing our terms and conditions

    1. We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.


    1. You are responsible for carefully reading the ingredients listed on our website and/or on any packaging, labels and/or leaflets to avoid the risk of allergic or other adverse reactions.

    2. You are also responsible for carefully following any preparation and/or storage instructions

  6. How you order - and forming a contract with us

    1. Your order is an offer to buy from us.

    2. You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Pay Now” button . You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.

    3. You must ensure that your order, including delivery address, and any other information you supply to us is correct and you tell us immediately if there are any changes.

    4. We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

  7. Price and payment

    1. The price for the goods you order is as stated on our site at the time you send us your order. Any applicable VAT or sales tax is included in any price shown.

    2. You must pay in advance by one of the payment methods listed on our site. We are entitled not to send you the goods until we have received full payment in cleared funds.

    3. Delivery costs are charged extra at the rate shown on our site when you place your order.  These will depend on the delivery method chosen.

    4. If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.

    5. You must contact us immediately with full details if you dispute any payment.

    6. If any amount due to us is unpaid, or unjustifiably charged back, we may end this agreement on written notice (including email).

  8. Discount codes

    1. We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

    2. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue.  We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

  9. Delivery

    1. Delivery will be complete when we deliver to the address which you specify when ordering.

    2. Delivery is only to the locations we specify on our website and is otherwise subject to any restrictions we have explained. We reserve the right to cancel any order for delivery to a location to which we do not deliver (even if there is a binding contract).

    3. Unless we say otherwise, delivery timescales on our website are estimates only. We are not responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.

    4. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.

    5. If the goods can’t be delivered because you haven’t complied with our agreement (e.g., giving us the wrong delivery address) and are sent back to us, you must pay us the amount of any resulting courier or other fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed).

  10. Consumer right to cancel (“cooling off”)

    1. If you are a Consumer living in the European Economic Area, you have the right to cancel this contract but subject to what we say below.  This right is not affected by any separate returns policy on our website.

    2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly.

    3. You lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

    4. If you do have the right to cancel, please see the instructions at the end of this document.

  11. Restrictions on our legal responsibility for goods - very important

    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

    2. ​The following clauses apply only if you are a Consumer:

      1. ​We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau. 

      2. We are not responsible for any loss or damage caused by us where:

        • there is no breach of a legal duty owed to you by us or by any of our employees or agents;

        • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

        • such loss or damage is caused by you, for example by not complying with this agreement; or

        • such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

      3. ​You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

    3. ​​The following clauses apply only if you are not a Consumer:

      1. ​Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.

      2. In no event (including for our own negligence) will we be liable for any:

        • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

        • loss of goodwill or reputation;

        • special, indirect or consequential losses; or

        • damage to or loss of data

        • (even if we have been advised of the possibility of such losses).

      3. ​You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

      4. We warrant that the goods shall be of satisfactory quality.

      5. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

      6. This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

  12. Events outside our control

    1. We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics.

  13. Your personal information - our privacy policy applies

    1. You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

  14. English law and courts

    1. These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.  You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at Our email address is at the end of this document.

  15. General but important stuff

    1. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated above). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations.  A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

  16. Complaints

    1. If you have any complaints, please contact us via the contact details shown below.

  17. Our company information

    1. Company name: Renu’s Kitchen Ltd

    2. Trading name: “Renu’s Kitchen”

    3. Country of incorporation: England and Wales.

    4. Registered number: 12724809

    5. Registered office: Park House, 15-19 Greenhill Crescent, Watford, Hertfordshire, WD18 8PH, UK

    6. Main trading address: 6 Silk Mill Road, Redbourn, Hertfordshire, AL3 7GE, UK

    7. Contact email address:

    8. Other contact information: See our website.

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