Question 1

Do I have to sign up to a regular service / subscription ?

Accepted Answer

No, there are no monthly plans or tie-ups, just order when the mood takes you!

Question 2

Is your kitchen certified?

Accepted Answer

Yes, I take the utmost care in providing fresh and healthy meals. This of course starts with a clean kitchen, which is certified by the food standards agency - I am proud to have a 5 star food hygiene rating

Question 3

What happens if I'm unhappy with my food?

Accepted Answer

We always encourage feedback, so if there are any problems with the food or the overall service please reach out to me

Question 4

How long can I keep the food?

Accepted Answer

The food will remain fresh for 3-4 days after the delivery if stored in the fridge. You can simply reheat it in the microwave.   If you want to keep for longer, the food can be frozen for up to 1 month and defrosted.   The containers the meals come in are both microwaveable and freezable!

Question 5

Where do you source your ingredients from?

Accepted Answer

The vegetables I use come from local farms and farmer's markets. All the spices and lentils are sourced from independent Indian stores.

Question 6

How often does the menu in the servings change?

Accepted Answer

The dishes in the servings will change week on week, whilst there will be some overlap of some items, I try to include a wide variety each time

Question 7

How big is each serving?

Accepted Answer

Each dish is suitable for 1 person

Question 8

How much should I order?

Accepted Answer

For 1 person : 1 starter, 1 main, 1 side For 2 people : 1 starter,  2 mains, 2 sides For 4 people : 2 starters, 3 mains, 3 sides   These are just a guideline - if you are a hungry monster then order some more!

Question 9

Heating Instructions

Accepted Answer

From refrigerated:   Samosas, Batata Wadas, Pakoras are best kept warmed in an oven for 7 mins   All mains can be heated in a pan on a hob for 5 mins or microwaved on high for 2 minutes   Chapati, lacha paratha, aloo paratha are best warmed on a frying pan for 2 minutes   Rice and pulaos are best warmed in the microwave on high for 1.5 minutes. I suggest sprinkling with a little water when doing so

Question 10

Is there a delivery charge?

Accepted Answer

There is a £2 delivery charge to all orders. Pickup is at no extra cost

Question 11

What time do you deliver the food?

Accepted Answer

I deliver from 5pm - 8pm. I will contact you individually to arrange a time that is convenient for you

Renu's

Kitchen